Complaints Procedure for

At Easy Boilers, we are committed to delivering excellent service to our customers. However, if there is ever an occasion where you are dissatisfied with the service provided, we have established a straightforward complaints procedure to address your concerns.

If you have any queries, suggestions, or complaints:

In the first instance, if you wish to express concerns about our services, please reach out to a member of our staff. They will make every effort to resolve the matter promptly or connect you with someone who can assist. Contact us via email at or call us at

0808 156 3888

If you choose to submit your complaint via email or post, we commit to sending an initial acknowledgment of receipt within 10 working days. Our goal is to provide a complete response to complaints within 21 working days. Should we require more time for a thorough investigation, we will keep you informed of our progress.

While we strive to address your concerns effectively, if you remain dissatisfied with the resolution provided through our internal complaints procedure and wish to escalate the matter, please proceed to the next step.

If you have followed all stages of our internal complaints procedure and are still dissatisfied, you have the option to apply to the Competent Person Scheme, of which we are a member. They will conduct an independent investigation into your complaint. Please correspond with them using the contact details below:

Boiler Central ltd

Address: 100 Thornes Lane, Wakefield, WF2 7QX

Phone number: 0808 156 3888


We appreciate your cooperation and are dedicated to ensuring a transparent and effective resolution to any concerns you may have. Thank you for choosing Easy Boilers.

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